Am I forgetful?

by Charlie Lawson on May 25, 2012 · 9 comments

I was at a networking event recently, and I bumped into a chap who I hadn’t seen
for a long time.  He’d been a BNI member in one of the first chapters I’d supported, some seven years ago, and had left the group when he sold his business.

We had a very enjoyable conversation – both catching up on old times, and also finding out about what we were both doing right now.  It turns out that I have a number of contacts that he would love the chance to speak to, and of course, I was happy to try and facilitate some introductions.

As is good practice in referral marketing, he told me exactly what I should say when I spoke to my contacts, and we agreed a time for me to follow up with him on how I’d got on.

The next day however, as I prepared to make some calls, my mind went totally blank on what I was supposed to say to potential referrals!  I couldn’t believe it!  We’d only had the conversation the previous evening, and he’d told me exactly what to say!

This got me thinking.  Clearly, I was in a position where I was able to help someone, and crucially, there was enough of a relationship between the two of us for me to want to help – so why couldn’t I recall the words I needed?

I don’t believe that I’m forgetful: I think that it has more to do with the way I take in information – this is termed my Learning Style.  Everyone is dominant to a certain extent in one of three learning styles – Auditory, Visual, and Kinaesthetic.

Auditory learners primarily like to learn by listening, while Visual learners mainly learn by what they see.  Kinaesthetic learners, meanwhile, principally learn by physically trying something out.

My dominant Learning Style is Visual – and thinking back to the conversation at the networking event – the information I needed to recall was entirely delivered to me in an Auditory style.  Perhaps then, it was no wonder that I struggled to remember it.

Considering it further, what I should have done is write what I needed to say down – a typical Visual Learning tactic – and a great way of doing this at a networking event is to write the information on the back of the person’s business card.  There are a couple of key benefits to doing this:

Firstly, of course, it would have aided my memory retention and assisted with my ability to follow up.  Secondly, think how it makes the other person feel: they’re giving you information, and you are actively noting down to make sure you can help them.  That’s got to increase their desire to help you back in return.

Have you considered how your Learning Style affects how you network?

Charlie Lawson
Charlie Lawson – BNI National Director and Word of Mouth marketing expert, whose passion is to see BNI members succeed in their businesses.

{ 9 comments… read them below or add one }

Gerry Grant May 28, 2012 at 11:00

Great point. It can be really difficult to remember everything that you spoke about during a networking event. If you meet 10 people then that’s 10 different businesses to try and think about. That’s impossible without taking any notes. By taking notes during a conversation it shows you care and want to help that person. Rather than just nodding politely and walking away you’re making sure that you understand what that person is looking for, increasing your chances of creating a lasting relationship.

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Charlie Lawson May 31, 2012 at 17:03

Thanks for commenting – what I’m wondering is if there are any people out there who can remember these sorts of conversations easily without having to write things down? Are they auditory learners?

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Louise Eccles May 29, 2012 at 13:25

I agree there are definitely different styles to taking information in, I am also visual and need to see something and how it works or what it involves to help me fully understand it or take it in before working on a task.

Networking is the same, we speak to so many people and have a lot of information to try and retain. Whilst we can generally remember names and faces and brief information. If we intend to really do anything with that information we need to take notes. Writing notes shows you are taking them seriously and interested in remembering what they have to say and if you can help them which can only leave a good impression.

Thanks for great article Charlie.

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Charlie Lawson May 31, 2012 at 17:05

Thanks for commenting Louise, I definitely agree that writing things down makes your intentions look more sincere, and hence makes a good impression…

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Adam Baetu @Bentley_BNI May 31, 2012 at 17:27

Thanks for the article Charlie. It struck a chord with me.
I have always had a terrible memory for faces and names and often found myself in the embarrassing position of being approached by someone who knew me and being totally unable to put a face to the name. Usually resulting in me finding another person to join the conversation so the unknown could at my prompting introduce themselves.
Since including networking as a serious aspect of my business I have found that writing a few notes on the business cards I’m given is a great way to remember people.
Most business cards have people’s titles on them, not what they do and sometimes the business name is not a description of services provided. These are the details I write down.
I also find that often potential referrals often spring to mind immediately. I write the names I think of down on the card aswell. This is a great reminder of my intentions for the person I have met, and allows me to remember the conversation we had aswell, as the referral is a reminder of the business involved.
Thx

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Charlie Lawson June 1, 2012 at 10:22

Many thanks for taking the time to comment Adam – much appreciated. Sounds like you’re a great networker if just by writing details down, potential referrals spring to mind as well – top work!

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Jeroen Geerts June 1, 2012 at 17:49

Hello Charlie – Great article, while reading I thought – OMG THIS IS IT! My talking (yes) and learning style is very visual. So that’s also why I’m visualising what my (auditory) contact is talking about. I also try to associate faces, subjects with the place the conversation took place to remember afterwards what he or she was looking for. The business card trick Adam mentioned is also a great one. That’s why my business cards have one white side.
Thanks for a very enlightening article – love your articles.

BTW – I translated this article into a Dutch 4 min training – hope you don’t mind

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Charlie Lawson June 7, 2012 at 14:23

Jeroen – nice one, thanks for commenting – of course I don’t mind you translating this into Dutch – I’m honoured!
Charlie

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Jeroen Geerts June 4, 2012 at 08:42

Great Article – As my dominant Learning Style is also visual I’m trying to associate the talk with an object which was typical for the conversation. And of course Adam’s BC-trick is very helpfull.

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